RETURNS, REFUNDS & EXCHANGE POLICY
At Balloons & More, we strive to provide a completely hassle free return policy to all our customers. If you are not completely satisfied with your order, simply return the item(s) to us within 14 days from the date of purchase.
To receive a refund/exchange or credit for the purchase price paid, returned items must be in new condition (unopened, unworn, and in the original box and/or packaging) with any labels still attached, and otherwise in a condition enabling us to sell the product as new. Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. For hygiene & safety reasons, certain items may not be eligible for returns, for more information, please see Return Exceptions list below.
All bundled items, party kits and costume sets must be returned with all components for a refund.
To arrange for your item(s) to be returned, please contact us by email: firstname.lastname@example.org or by phone at +9714-3441062 - A member of our Customer Support Team will ask you a few questions and make arrangements to pick up your items.
At this time we are unable to directly process exchanges; however you can return an item for a full refund and place a new order.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund.
In case of party planning and arrangements, the order can be cancelled up to 72 hours before the event date.
SHIPPING COSTS & RESTOCKING FEES
Unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt, or because of an error on our part, we may charge a restocking fee of up to 15% of the purchase price paid. Original shipping costs are non-refundable and return shipping costs for all return or exchange items must be paid for by the customer.
Please note that we cannot accept returns for the following items:
- - Cosmetics/makeup
- - Wigs, beards, facial hair or any other type of artificial hair
- - Prosthetics and accessories (ears, teeth, fangs, etc.)
- - Undergarments, hosiery, socks and stockings
- - Soiled, dirty or damaged goods and/or garments
- - DVDs, CDs and other audio or video or audio-visual recordings and software
- - Bundles, Party Kits and/or Costume Sets containing any of the above mentioned items
REFUNDS & CREDITS
Refunds on returned items will be issued in the same form as the original method of payment at the time of purchase. In the case of exchanges, credit will be applied to your account.
Once our Customer Support Team has been notified of your request to return, it usually takes 10-15 business days for us to receive the returned item(s), perform a quality check, update your account and issue a refund. Depending on method of payment, your bank/financial institution may take 2-15 additional business days to process the transaction.